All information contained in the website (hereinafter named the site) are in French, English and Spanish. The customer acknowledges, before placing the order, to be aware of all the above information and terms of sale. He further states to have the legal capacity to engage under these terms.


This electronic catalog is offered by the company meamea / SecondFlor. The shop provides the following information:

identification> SecondFlor / meamea SARL - PRAE Via Domitia - 175 av de la capelado 34160 Castries - France
SIRET 500 505 151 00034 - Tel: +33 (0) 467 52 06 27 - Email
Presentation of the main features of the proposed goods and services.
Indication of the total price to pay for goods and services offered in euros, all taxes included for the countries of the European Union.
For countries outside the European Union, prices are indicated without taxes. Prices do not include shipping costs.
The conditions of payment, delivery or performance.
Validity of the offer and the price.


These general conditions of sale are intended to define the rights and obligations of the parties in the framework of distance selling of products proposed in this e-shop by SecondFlor.

COVERAGE of the offer

The geographical area of coverage in the supply of SecondFlor is as follows: France - Europe

CONTRACT documents

This contract is formed, in descending order of legal value, by the following documents:
- The general conditions of sale,
- the Purchase order.
The photographs illustrating the products on the website are not contractually binding. If errors or alterations resulting from the processing of these photographs occur, the responsability of SecondFlor can not be engaged.


Any order form signed by the validation click is an irrevocable commitment of the customer that can not be questioned, except in the cases provided by the current contract in the article "Execution of the order".


The conclusion of the contract will only be effective upon confirmation of the order by SecondFlor. The customer will receive by fax, post or email a receipt with confirmation of the order with all the elements of the contract (products ordered, prices, delivery times, shipping...). SecondFlor reserves the right not to confirm an order for any reason whatsoever, in particular for a product supply problem, or a problem concerning the order received.


The offers on this site are valid as long as the products they relate to are online and while stocks last.

PRICE & invoice

Prices are in euros (€). The amounts expressed in dollars or in other currencies are only a guideline. The exact amount will depend on the dollar or the relevant currency at the time of payment.
The guaranteed price to the buyer is the one displayed on the site at the time of purchase. The price set when the purchase is firm and final. It does not include shipping costs that will be specified in the order confirmation. For delivery within the European Union, the prices include the VAT at the date of the order. They are inclusive of VAT. No other customs duty or VAT has to be paid for delivery within the European Union. Any change in the applicable rate will be reflected in the sale price of the catalog.


Payment of the full price is due upon ordering. The customer commits to pay the stated price for the product ordered on the site (product prices and transportation) and to pay (or let someone else pay) the transport agent or carrier, custom duties, VAT or other taxes due in connection with the importation of goods into the country of delivery.
The customer pays his order:
BY CREDIT CARD as proposed on the site. The customer guarantees to that he has all authority needed to use the payment card when ordering.
BY TRANSFER to meamea / SecondFlor. Failing receipt of the transfer within 10 days after the confirmation of the order by SecondFlor or in case of rejection of the transfer by the bank, Secondflor reserves the right to cancel the order. The bank details will be given at time of ordering.

FAILURE TO PAY and retention of property

The ordered products remain the property of SecondFlor until full and final payment of the price under the terms of Law No. 80335 of May 12th 1980. SecondFlor reserves the right to claim the ordered products in case of no payment. In this circumstances and upon request of SecondFlor, the customer commits to return any unpaid product, all at his own charges.

RISK transfer

The transfer fo the risks to the customer takes place upon delivery of the products by SecondFlor to the transporter. The products travel to the risks of the customer. It is the same for sent or returned goods with free delivery.

EXECUTION of order

The order will be executed within the period specified on the website and upon confirmation of the order by SecondFlor and within 30 days at the latest following the confirmation of the order, subject to the availability of the ordered product and except in the case of a specific agreement between the parties. In the event of stock shortage or unavailability of the ordered product, Secondflor undertakes to inform the customer by email and to generate a credit note in the form of a discount code for the amount of missing products that can be used on a future order.


The geographical area of ​​delivery corresponds to the geographical area covered by the offer. The products are delivered to the address specified by the customer on the order form. The delivery starts upon delivery of the product to the carrier. The delivery note given by the carrier, dated and signed by the customer upon delivery will constitute an evidence that the product has been transported and delivered.
Upon delivery, the customer must check the contents, conformity and condition of the products. In case of delays, damages, total or partial loss or any other problem, it is up to the customer to exercise any recourse with the carrier whereas the responsibility of SecondFlor can never be questioned. Therefore, upon delivery, SecondFlor advises the customer to proceed to the observation of the state of the delivered products before signing the acknowledgment of receipt. If anomalies are noticed, the customer must refuse the delivery of products or express handwritten precise and dated reserves. These reserves must be confirmed with the carrier by a registered letter with acknowledgment of receipt within the three following (3) working days after the delivery of products. A copy will be sent to SecondFlor. Deliveries are made from Monday untill Friday (no deliveries on Saturday and Sunday).

FORCE majeur

Explicitly, are considered as force majeure, in addition to those usually retained by the jurisprudence of French courts and tribunals, total or partial strikes, internal or external to the company, blockage of transport or supply for any reason, governmental or legal restrictions, computer failure, telecommunications blockage including communication networks and especially the Internet. The occurrence of a force majeure will initially suspend, without further formality, the execution of the order. If after a period of three (3) months, the parties notice the continuance of the force majeure, the order will be automatically canceled, unless otherwise agreed by both parties.

WITHDRAWAL OF PRODUCTS in case of absence of the customer

In case of absence of the addressee at the time of delivery, the carrier will leave a delivery notice at the delivery address specified by the customer. The products must be collected at the address and in the manner specified by the carrier. If not reclaimed within the period specified by the carrier, the products will be returned to SecondFlor which reserves the right to refund the price of the products, while the shipping costs remain to the customer.


Claims for non-compliance of the delivered products must be written directly to SecondFlor and immediately upon receipt. The customer must keep the packaging and the delivery note. In case of error on the product, the customer agrees to return the product or products concerned within 7 days of receipt to SecondFlor without opening their packaging, in their original condition and packaged with the accompanying documents. Upon receipt of the product in due form, SecondFlor will return, at its expense, the product initially ordered.
Online dispute resolution
We inform you that an online platform for the European Commission has been made available via the link for settling consumer disputes.
Our email address is:


To avoid inconvenience, the products are checked by SecondFlor before shipment. However, the customer has a contractual guarantee against any defects that could affect the delivered product for a period of three weeks from delivery, subject to normal and proper use of the recommendations contained in the documents and manuals accompanying the products. At all events, the sold products are under legal guarantees against hidden defects provided by Article 1641 of the Civil Code. Finally, some products have an extended warranty. In these cases, the terms and warranty period are specified in the warranty card supplied with the product. It does not cover damage, breakages or malfunctions due to non-compliance with the precautions. For warranty implementation, please refer to the After-sales section of our Assistance.

PERSONAL information

The automated processing of information, including management of email addresses of users of the website, has been declared to CNIL registered under number 1552928. It is made in compliance with the provisions of Law No. 78 -17 of January 6th 1978. The personal information requested from the customer is essential for processing and delivering orders, preparing invoices and any warranty contracts. For these purposes, this information may be communicated to our partners. The customer may object to such communication and in accordance with the "Data Protection" law (Law of January 6th 1978), he has the right to access, edit, rectify and delete data about him, addressing meamea - SecondFlor - PRAE Via Domitia 34160 Castries - Tel: 04 67 52 06 27 - Fax 09 55 09 59 33. To limit fraud, SecondFlor may have to ask for documentation (identity, address...). Thank you for your cooperation and understanding.

ELECTRONIC signature

The validation click constitutes an electronic signature. This electronic signature between the parties has the same value as a handwritten signature.


The records stored in computer systems of SecondFlor in reasonably secure conditions will be considered as evidence of communications, orders and payments between the parties. The filing of purchase orders and invoices is made on a reliable and lasting support that can be showed as evidence.


SecondFlor holds intellectual property rights on the site and the right to display the elements on the electronic catalog, in particular the photos for which it has obtained the necessary authorizations from the persons concerned. Accordingly, the total or partial reproduction on any medium, whatsoever of the elements of the site and the catalog, their use and the fact of making them available to third parties are strictly prohibited.

CONTRACT integrity

These General Terms of Sale represent all obligations of the parties. No other general or specific condition communicated by the customer may be incorporated or deviate from these terms.

NO waiver

The fact for SecondFlor not to claim a breach to the customer of any of its obligations can not be interpreted as a waiver of the obligation in question and can't be taken advantage of.


If one or more provisions of these terms are held to be invalid or declared as such under any law, regulation or following a final decision of a competent court, other provisions shall remain in full force and scope.


This contract is subject to French law, both for the substantive rules and for the rules of form.

  • fr
  • es
  • en
  • de
  • it
Browse through answers to common queries