1. DEFinitions

For the purposes of this Privacy Policy, the following definitions shall apply to all capitalized terms, singular and plural:

  • « User » : the user of the Website
  • « Order » : any order of Products by the User, with SECONDFLOR.
  • « Account » : the User's account on the Website, accessible by his login and password, and containing his personal information and his history on the Website ;
  • « Personal Data » : any information relating to an identified or identifiable natural person, for example: name, address, email address, etc. ;
  • « Party » : SECONDFLOR and/or the User ;
  • « Privacy Policy » : the present document, accessible on the Website ;
  • « Product(s) » : the products marketed by SECONDFLOR and detailed on the Website ;
  • « Website » : the commercial website of SECONDFLOR and its components (computer code, graphic elements, databases, documentation, etc.) published by the company SECONDFLOR, as well as any other means of displaying the Website (e.g., a mobile application).

2. SCOPE AND MODIFICATION of the privacy policy

This Privacy Policy governs the collection, processing, and disclosure of Personal Data by SECONDFLOR in the context of the use of the Website by Users, and the processing of their Orders. It also details the procedures for exercising their rights by all persons concerned by the Personal Data. The User must read the entire Privacy Policy and accept it without reservation.

This acceptance will be more particularly expressed by checking the box corresponding to the sentence of acceptance of the Privacy Policy at the time of the creation of the Account or the Order, having for example the mention "I acknowledge having read and accepted the Privacy Policy of the Website". Checking this box will be deemed to have the same value as a handwritten signature.

SECONDFLOR reserves the right to modify the Privacy Policy at any time by publishing a revised version on its Website. The amended version must be accepted before any future Order. Otherwise, the User will not be able to place an Order on the Website.

The SECONDFLOR Website may contain links to third party websites. These may have different privacy policies and SECONDFLOR will not be responsible for the content of third party websites.

The information contained on the Website is provided for information purposes only and is subject to change at any time without prior notice by SECONDFLOR.

SECONDFLOR declines all responsibility for the use that may be made by anyone of the information contained in this Website.

SECONDFLOR shall not be liable for any damage that may result from accessing or using the Website, including any deterioration or virus that may infect computer equipment or any other property.

3. HOW IS PERSONAL DATA collected?

SECONDFLOR may collect Personal Data from the User in various ways, for example:

  • During an Order by the User on the Website;
  • During the processing of payments by SECONDFLOR and its payment provider;
  • For any contact with SECONDFLOR related to a problem using the Website or during an Order;
  • During simple navigation on the Website;
  • During any contact with SECONDFLOR, particularly via the contact form.

This Personal Data may be collected directly through a declaration by the User (such as the contact form) or automatically through the cookie systems deposited on the User's terminal.

4. WHAT PERSONAL DATA IS COLLECTED and for what purposes?

In accordance with the principle of minimisation, SECONDFLOR collects and processes Personal Data to fulfil its contractual obligations towards the User, and to comply with its legal obligations, in particular to combat fraud.

However, the User has the possibility to refuse to provide some of these Personal Data, it being understood that this may have an impact on the proper functioning of the Website. SECONDFLOR may collect and process the following Personal Data, if provided:

  • Contact details and information of the User or one of his employees (first and last name, e-mail address, telephone number, address) ;
    This contact information is necessary for the proper processing and follow-up of Sales Orders, to send commercial or marketing information, and for all exchanges between the client and SECONDFLOR, such as through the contact form.
  • Website connection information (IP address, browser type, operating system, place and time of connection, terminal identifier) ;
    This information is used to enable SECONDFLOR to have statistics on the use of the Website, but also to improve it and to carry out its maintenance. It allows SECONDFLOR to improve the Website and is subject to the User's consent.
  • Customer's bank and payment information (last 4 digits of the credit card) ;
    This information is necessary for the proper processing and tracking of Orders, and to process refunds.
  • Details of the use of the Website, in particular by means of cookies (quantity of data received, pages viewed, actions taken) ;
    This information is used to enable SECONDFLOR to have statistics on the use of the Website, but also to improve it and to carry out its maintenance. It allows SECONDFLOR to improve the Website and is subject to your consent.


SECONDFLOR may use the following cookies on the Website:

5.1. Internal cookies for the following purposes:

  • To establish statistics of frequentation (number of visits, pages seen, abandonment in the ordering process) in order to follow and improve the quality of the Website. It is possible to exclude their installation, as they are not mandatory for the proper functioning of the Website.
  • To adapt the presentation of the Website to the display preferences of the User's terminal. It is possible to exclude their installation, as they are not obligatory for the proper functioning of the Website.
  • To memorise information entered in forms, to manage the order basket. They are mandatory for the proper functioning of the website.
  • To provide content, including advertising, related to the User's interests and to personalise the offers that are sent. It is possible to exclude their installation, as they are not obligatory for the proper functioning of the Website.
  • Sending offers by email, upon prior registration by the User. It is possible to exclude their installation, as they are not obligatory for the proper functioning of the Website.

5.2. Third party cookies have the following functions:

  • Google Analytics ( The purpose of these cookies is to allow SECONDFLOR to collect statistics on visits. It is possible to exclude their installation, as they are not obligatory for the proper functioning of the Website.
  • Social media cookies. These cookies are used to link the Website to social networks. It is possible to exclude their installation, as they are not mandatory for the proper functioning of the Website.

Cookies include the following:

CompanyCookie’s nameCookie durationCookie’s type
Prestashop PrestaShop-92o4b02a28601d1ec3fd5f3e8e37c98 20 days Other
Google Analytics _ga_4JMHQVKJ3V

2 years

Google Analytics _ga 2 years Analytical
Google tag manager _gd_au 3 months Analytical test_cookie 15 minutes Advertising
Google Analytics _gld 1 day Analytical
Pinterest _pin_unauth 1 year Other
Google Analytics _gat_UA_3504544-B 1 minute Analytical
Facebook _fbp 3 months Advertising

It is possible to prevent the installation of cookies in the following ways:

Only technical cookies cannot be rejected, as they are necessary for the proper functioning of the Website.

The User has the option of accepting certain cookies and refusing others, of accepting them all, or of refusing them all, it being understood that this may disrupt the operation of the Website if they are functional cookies.

6. DATA STORAGE location

The Personal Data collected is stored within the European Union, by a service provider that applies the security standards in terms of computer security.

In cases where SECONDFLOR transfers personal data from the European Union to service providers located in countries that are not recognised by the European Commission as offering an appropriate level of protection for personal data, the transferred data is protected by contracts concluded with the recipients, in accordance with applicable French and European law.

7. DISCLOSURE of personal data

Personal Data shall never be transferred to a third party without the prior consent of the User.

SECONDFLOR may, however, transfer the Personal Data under the following conditions:

  • If SECONDFLOR is acquired by a third party, in which case the Personal Data will be transferred to the buyer, who will be substituted for SECONDFLOR in the application of this Privacy Policy.
  • If SECONDFLOR is required to transmit Personal Data in response to a legal obligation.

Access to Personal Data is strictly limited. In this respect, the personal data collected by SECONDFLOR is communicated exclusively to the internal departments responsible for processing orders, executing contracts for the sale of Products, managing customer relations and SECONDFLOR's accounting.

However, SECONDFLOR may call upon the following categories of third parties, who may have access to Personal Data, which the User accepts:

  • Payment service provider: STRIPE. SECONDFLOR will transmit to it the payment information of the User-customer to process the payments;
  • Website hosting: HETZNER. All Personal Data may be stored on the servers of the Website host;
  • Marketing provider: REMARKETY. SECONDFLOR will transmit to it the contact details of the User customer to carry out advertising campaigns;
  • Suppliers of accounting, logistics, legal, auditing, consulting and marketing services in the context of their services in relation to the processing identified above;
  • Any judicial or administrative authority requesting it, or in application of the law or a court order.

These service providers have undertaken to SECONDFLOR to respect their legal and regulatory obligations with regard to personal data.

8. Personal Data SECURITY

SECONDFLOR commits to comply with the regulations that apply to the security of Personal Data and cannot exclude its responsibility in this respect. The Website is secured by an SSL certificate.

SECONDFLOR ensures that its employees and service providers responsible for processing Personal Data are subject to an appropriate obligation of confidentiality.

In the event of a breach of Personal Data, SECONDFLOR will inform the User as soon as possible.

SECONDFLOR shall store the Personal Data for the time necessary to achieve the purpose for which it was collected, without exceeding the duration of the business relationship plus the statute of limitations, and after exhaustion of all means of redress.

In this case, SECONDFLOR will delete all the Personal Data, except those strictly necessary to maintain its commercial accounts and to comply with its legal obligations.

9. RIGHTS of the persons concerned

In accordance with the French Data Protection Act (Loi Informatique et Libertés) and the RGPD, any person concerned has the following rights at any time and free of charge for all Personal Data transmitted to SECONDFLOR:

  • right of access to the User's Personal Data that have been collected,
  • right to rectification, modification,
  • right to limit the processing,
  • right of opposition,
  • right to erasure,
  • right of portability.

It is possible for the User to exercise these rights on his Account and/or by contacting SECONDFLOR at the following contact address: contact[at], providing proof of his identity. In accordance with its legal obligations, SECONDFLOR will comply within a maximum of one (1) month from receipt of the request.

Failing this, the User may lodge a complaint with the competent supervisory authority, the CNIL, either online or by post.

10. GOVERNING LAW and disputes

The governing law is the French law.

The Privacy Policy is written in French, and the French version will be deemed authentic even if translated into another language.

The User may submit to the CNIL any dispute relating to the execution or interpretation of the Privacy Policy that has not been resolved amicably between the Parties. The dispute may also be submitted to the competent court within the jurisdiction of the Court of Appeal of Montpellier, including in the case of summary proceedings, an appeal under guarantee or multiple defendants, and regardless of the country of origin of the Customer.

Simplified joint stock company and a capital of 1,059,540 euros, registered in the RCS of Montpellier under the number 908 572 191.
Headquarters are established at via Domitia 175 avenue de la Capelado - 34160 CASTRIES, FRANCE.
Revision : November 7, 2022.

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