DELIVERY INFORMATIONS

All you need to know about how the shipping works with SecondFlor.

Shipping IN FRANCE

Free delivery and preparation for all orders above 100€ excluding VAT in France. A flat rate of 8,90€ will be applied to all orders under 100€ excluding taxes.
Monaco is considered as a French department. The principality thus enjoys the same advantages as in metropolitan France.

For Corsica, an additional flat rate of 19,60€ is applied.

These conditions are valid only for metropolitan France and Corsica. We do not deliver DOM and TOM.

Shipping IN EUROPE

[ Austria | Belgium | BulgariaCroatia | Czech Republic Denmark | Estonia | Finland | Germany | Greece | Hungary | Ireland | Italy | Latvia | Lithuania Luxembourg | Netherlands | Poland | Portugal | Romania | Slovakia | Slovenia | Spain | Sweden ]


Free delivery and preparation for all orders above 350€ in Europe. A flat rate of 35€ will be applied to all orders under 350€.


All islands (except Corsica) and areas outside the European continent are excluded from the offer.

Delivery TIME

Please note that delivery times are given for information only and are not binding. All products available on the website are in stock. Orders are prepared as soon as possible in our warehouse. In metropolitan France, for all orders between before 1 pm, we usually deliver the next day between 8 am and 1 pm (excluding week-ends and public holidays). Shipping time in Europe take on average 2 to 5 days
We draw our customers' attention on some particularities that can cause extended shipping times: hard to reach areas, remote areas, meteorological complications, busiest periods...


No complaints can be accepted regarding delivery times.

RECEPTION of the goods

Our deliveries are performed by one of our transport service providers, selected for their experience and conscientiousness. In every instance, the delivery ends at the door of the building. The driver doesn't deliver indoors or upstairs. You must be able to receive your products. If any anomaly is noticed (ripped film, damaged box), please put it down on the delivery note so you can make an appeal.
In every instance, do not hesitate to unwrap your package in front of the delivery mab. Our after-sales service deals exclusively with receipts that have complaints written on the delivery note.


In case of your absence or failed delivery attempts, the carrier may drop off your package(s) at a pick-up point. You will be informed by email or text message. You will then have 7 calendar days to collect the parcel before it is returned to the sender.


In case of delivery failure, if the customer is responsible, processing fees will be deducted from the refund of the returned products up to 20% with a minimum fee of 20€ for deliveries in France and 45€ for deliveries in Europe.

CUSTOMER care

All claims can be made directly from your account, in the "QUALITY CLAIM" tab. No claim will be processed after a period of 16 days for France or 19 days for other countries from the date of shipment of your order. If these anomalies are due to transport, it is imperative to have notified written reserves on the carrier's voucher. Our team will process your request as soon as possible.

WE ONLY DELIVER to professionals

We do not ship to non-corporate clients. Therefore, we cannot ship to your private clients. However, we can work with your transport services and hand your products to the company of your choice with your delivery note.


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