Working with preserved plants

THE ADVANTAGES OF PRESERVED

Here are some benefits that will convince you to work the flowers and preserved plants.

UNIQUE creation

Imagine the unimaginable! Surprise your customers by offering unique creations in colours, shapes and sizes that only a preserved plant or flower can offer. Take your time to create. Mix materials. Unleash your creativity!

OPTIMISE your working time

Organise your production time with more flexibility. Preserved flowers and plants allow you to produce your creations during off-peak periods. Then, you can present them for sale in important events. You do not have to worry about temperature, humidity changes or the complex logistics of fresh flowers.

YOU KNOW YOUR PRODUCT in advance

You won't get last minute unpleasant suprises! For an important event on a specific date, you can choose your equipment in advance. You can then keep it perfect condition untill you sell it, with no demanding storage conditions. A unique working comfort with a 100% natural product!

STABLE prices

All florists know this: holidays or special celebrations are an opportunity for the fresh flower industry to drive up prices. It is then very difficult to plan one's activity during peak-periods. With preserved flowers and plants, you have the guarantee of stable prices throughout the year. You can easily renew a range of compositions without recalculating the right price!

NEW markets

Earn customers by offering floral creations that last longer. With the benefits of preserved plants you can easily sell on the Internet, offer corporate gifts and decorative objects... So many new possibilities that will surely expand your offer and boost your turnover.

To be informed of restocking

Be notified when a product is back in stock.

To be informed of restocking

The product you want is in our catalogue but is no longer in stock: it is waiting for renewal.

To know the expected date of the return on sale:

In a list of products, move the cursor over a product sheet whose item is out of stock for the estimate of the return-on-stock period, if there is any, to be displayed.

In a product sheet, find the estimated return-to-stock period in the green information box.

To be informed in real time of his return on sale:

Click on the button provided in the product sheet. You will then receive an email as soon as the product is back in stock. Some products have limited stocks. All units may be sold between the time you receive the e-mail and your visit on the product sheet.

You can unsubscribe at any time by clicking on the « Unnotify me » button. You will then not be informed of the restocking of this product.

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Reception of the products

Instructions for the proper handling of your order.

Reception of the products

Our shipping company makes its delivery to the address provided when the order is placed or the one determined with him following the sending of the pick-up email.

When you receive your packages, here are the instructions to follow:

In all cases, delivery stops at the building door. The driver is not engaged on an indoor or upstairs delivery. It is your responsibility to be able to receive this type of delivery.
In the event of an anomaly (torn film, damaged boxes), you must specify reservations explaining the anomaly on the carrier's form in order to be able to make a claim to us.
In any case, do not hesitate to unpack your packages in front of the carrier. Only deliveries with reservations noted on the carrier's form will be processed by after-sales service.

In case of your absence or failed delivery attempts, the carrier may drop off your package(s) at a pick-up point. You will be informed by email or text message. You will then have 7 calendar days to collect the parcel before it is returned to the sender.

In case of delivery failure, if the customer is responsible, processing fees will be deducted from the refund of the returned products up to 20% with a minimum fee of 20€ for deliveries in France and 45€ for deliveries in Europe.

For more information about after-sales service, visit our FAQs section: After-sales service

Removal from the warehouse

You can pick up your order straight from the warehouse.

Removal from the warehouse

You can choose to pick up your order at the SecondFlor warehouse by your own means.

Pick-up address SecondFlor warehouse:
SECONDFLOR
75 RUE DE LA ROUSSATAÏO
34740 VENDARGUES - FRANCE

Opening hours for pick-up:
Monday to Thursday from 09:00 am to 12:30 pm and from 1:30 pm to 5:30 pm.
Friday from 09:00 am to 12:30 pm and from 01:30 pm to 04:30 pm.

The pickup option is free of charge, leaving only the fees of the carrier of your choice or your travel expenses at your charge.

When placing an order, in the « Delivery methods » box, check the option « Pickup by the client ».

After confirmation of your order, you will then be informed by email as soon as your order is ready and thus proceed to the collection of your goods.

When picking up your order at our warehouse, you must check the goods. In the event of an anomaly (non-conforming products, missing products...), you must report your reservations to the logistics manager on site. The situation will then be resolved.

Please note that pick-up from the warehouse does not allow you to make your own selection from the inventory.

For security reasons, the warehouse cannot be opened to the public.

Delivery to another country

Choose a delivery address in another country

Delivery to another country

It is possible to have the goods delivered to another country as long as it is part of the following list: Metropolitan France, Monaco, Germany, Belgium, Austria, Italy, Spain, Ireland, Portugal, Luxembourg, Netherlands, Hungary, Greece, Bulgaria, Croatia, Denmark, Finland, Estonia, Latvia, Lithuania, Slovenia, Poland, Czech Republic, Romania, Slovakia and Sweden.

All islands (except Corsica) and areas outside the European continent are excluded.

Please note that the pricing and contractual conditions apply depending on the country chosen for delivery.

The payment of VAT does not change because it is related to the country of invoicing, regardless of the country of delivery.

To do this, you must indicate this new address when you place your order.

It is possible to add or change an address when placing an order or via the heading MY ACCOUNT > SHIPPING ADDRESSES.

For more information about the management of your delivery addresses, visit our FAQs section: Change the delivery address of my order

Change the delivery address o...

Create, change or delete a delivery address

Change the delivery address of my order

When creating the account, the default delivery address is the same as the billing address.

It is possible to add, change or delete a delivery address:

When placing the order, in the « Shipping address » banner.

To add an address, click on « Add a new address ». Fill in the form that appears with your postal address before confirming. Back in your shopping cart, you can then select it from the drop-down menu.
To change an address, click on « Update ». Make the necessary corrections before confirming. Back in your basket, your delivery address will appear changed.

In the section MY ACCOUNT > SHIPPING ADDRESSES.

To add an address, click on « Add a new address ». Fill in the form that appears with your postal address before confirming.

To change an address, click on « Update » below the address you want to change. Make the necessary corrections before confirming.
To delete an address, click on « Delete » below the address you want to delete. A confirmation message opens, all you have to do is confirm your choice.

Payment by credit card

Can I pay for my order by credit card?

Payment by credit card

Payment by credit card is accepted and even recommended.

This is the most secure and fastest way to make your order. Its validation only takes a few minutes and allows us to ship your goods as quickly as possible.

We only accept the following cards:

Payment by credit card on the Secondflor.com website is 100% secure by using the 3D Secure system.

Some cards are delayed debit: this allows you to naturally get a payment delay on the SecondFlor.com website.

To choose a card payment for your order:

When the order is submitted, in the « Payment Method » banner. Check the box confirming that you have read and accepted the terms of use.
The payment options appear. In the first box « Payment by credit card », click on the symbol of your card to be redirected to our secure payment site.
As part of the 3D Secure protection system, you are then redirected to your bank's authentication page before final validation of your payment. In most cases, a code is sent to you by SMS on your mobile. If you have any concerns, do not hesitate to contact your bank.
Once your 3D Secure authentication is successful, your payment is confirmed as well as your order.

Payment by bank transfer

Can I pay for my order by bank transfer?

Payment by bank transfer

We accept payment by bank transfer with a minimum of 200€ of order.

The details of our bank account will be provided to you when you place your order.

The order is definitively confirmed and the announced delivery time applies upon receipt of the total amount on our bank account. As a result, this payment method may delay the reception of your order.

You have 7 days to complete the transfer. After this period, your order will be automatically cancelled.

To choose a payment by transfer of your order:

When the order is placed, in the « Payment Method » banner. Check the box indicating that you have read and accepted the terms of use.
The payment options appear. In the second box « Pay by bank wire », click on the text to be redirected to the confirmation page of your order.
On the confirmation page of your order, click on « I confirm my order » to complete your purchase and access our bank details.
If you wish to go back and change your payment method, on the confirmation page of your order, click on « Other payment methods ».
As soon as we receive your payment on our bank account, you will then receive an email indicating that your order is definitively completed. It will then be sent as soon as possible.

In the event that two bank transfer orders are cancelled due to non-payment within the specified time, this payment method will be deactivated from the customer account. The account holder will then be informed by e-mail.
The Customer must submit his cancellation request via the contact form, within 7 calendar days of the order validation, if he does not want to be penalized for this cancellation.

See the prices

To see our prices and quantity discounts:

See the prices

After creating your professional account, you will have direct access to the prices of each of our products.

All our products have several pricing levels based on the quantities requested. When the article allows it, the unit price is also displayed for information purposes (example: the price per flower in a box of 6).

In a products list, the lowest price after maximum quantity discount is displayed at the bottom of each sheet:

In a products list, move your cursor over a product sheet to display the details of the discounted prices:

In a product sheet, find the prices in the green box. The applicable price may change depending on the quantity ordered:

For more information about our discounted prices, visit our FAQs section: Quantity discount

An additional benefit is possible depending on the total amount of the order. For more information, visit our FAQs section: Extra Discount.

To help you with your registration, visit our FAQs section: How to create an account

Quantity Discounts

Our prices based on the quantities ordered.

Quantity Discounts

Each product has several pricing levels depending on the quantities requested:

From the first unit, you get a professional rate.
From 5 units = -10% discount.
From 30 units = -20% discount.

To see the discount prices of one or more products, you must be logged into your account.

In a list of products, move the cursor over a product sheet to display the details of the lowest price applied:

In a product sheet, find the prices that can be applied according to the quantity chosen in the price area:

In a product sheet, in the « Quantity » section, enter the desired quantity directly or use the signs « + » or « - » :

You will find the total amount of the products as well as the amount saved in the grey box just above:

Please note that these discounts can be added to all our additional services: free and fast delivery, instant availability of the products...

This also allows wholesalers to represent several references in the line or to ease restocking.

Automatic discount can be combined with our Extra Discount.

An additional benefit is possible depending on the total amount of the order. For more information, visit our FAQs section: Extra Discount.

A professional in France and ...

I am in Europe and interested in a professional capacit...

A professional in France and the E.U.

Any professional customer with a billing and delivery address within the European Union can create an account on their first visit to the website, regardless of their legal status (company, business, self-employed...).

All islands (except Corsica) and areas outside the European continent are excluded from the offer.

Our platform is dedicated to professionals without restriction of sector of activity.

Create your professional account to access all our rates and disponibilities. You can then place your order on our platform.

We advise you to read all of our Terms of Sale and Delivery.

To help you during your registration, visit our FAQs section: How to create an account

Missing product

Your product is not in your package.

Missing product

Upon reception of your package, your product is missing. Please note that our picking system is fully computerized, integrating several levels of barcode control.

1. Check your number of packages

It is common for your order to be shipped in several independent packages. Each package has its own tracking number. You will receive one email per tracking number.

Sometimes not all packages are delivered at the same time. Please check the number of tracking numbers that were sent to you by email when your order was shipped.

Missing products may be in another package being delivered.

During the process of creation of your claim for MISSING PRODUCTS, the system reminds you of all the tracking numbers with a direct link to the carrier in order to check the status of the shipment. If you find that one of the packages is still being delivered, you can cancel your claim while it is being created.

2. Check your invoice

A mistake or omission is easy to make. We kindly ask you to check the quantity of products ordered on your invoice.

3. Making a claim

If, however, after receiving all the packages, you notice a missing product, you can make a claim via our Quality Claim tool.

Our customer service will be in touch as soon as possible.

4. We process your claim

If the anomaly is confirmed, we will offer you the choice between:

A voucher for the amount of missing products.
A refund of the amount of missing products (within 15 days maximum).

For more informations, visit our FAQ section: Discount vouchers.

To access our after-sales service tool: Where to manage my quality claims?

To help you with your claim: Submit a claim

How to create an account

The steps to create your SecondFlor account.

How to create an account

To create your SecondFlor account select the CREATE ACCOUNT section in the top bar of our site:

Fill in the information necessary to create your pro account. All fields are mandatory:

YOUR PRO ACCOUNT

Company name: If your company is in the process of being created, please check « My company is being created ».
Surname / First Name / Phone number: Of the contact person in your company.
Select the primary use of our products.

YOUR USER ID

E-mail / Password : The email and password you want to use to log into your SecondFlor account. Your email is used as a login ID. This is also the email we will use to communicate with you.

YOUR PRO ADDRESS

EU Country: The country to which your orders will be sent. Once selected, a green box appears inviting you to enter your VAT number.

If you do not have a valid VAT number, you can check « I don't have an EU VAT number » and proceed with your registration. You will be able to update your VAT number whenever you wish in your dashboard under MY ACCOUNT > PRO ACCOUNT > YOUR PRO ADDRESS after registration. Note, without a valid number all prices will include French VAT.

Address / Address (2) / Postal Code / City: This address is the address of your business account, or billing address. You can only have one billing address that you can change in your account under PRO ACCOUNT :

(When you create your account, this address is also your default delivery address. You can have several delivery addresses. They can be changed in your account under the section SHIPPING ADDRESSES.)

Finally, select how you found out about our website from the provided choices.

FINALIZE YOUR REGISTRATION

Click on the « REGISTER » button. You will receive an email confirming the creation of your account. You have immediate access to our entire website:

We retain the right to close an account without notice or compensation if the conditions of registration are not met.

For more information about the creation of an account, visit our FAQs section: Why create an account

Manage my account

Download your invoices, manage your orders, your addres...

Manage my account

Once you have logged into your SecondFlor account, you can access the management of your pro account by clicking on YOUR NAME in the top bar of our site.

You will be able to track your orders, download your invoices or manage your delivery addresses: you have access to all the tools you need to make your work easier.

Your account management interface includes 5 tabs:

1. ORDERS

In this tab you can view all your orders. Five functions are available for every order:

DETAILS button: View detailed order information.
RE-ORDER button: Place the same order again. Some products may no longer be available. Be careful, this function removes any products already in your shopping cart.
DOWNLOAD INVOICE button: Download your invoices in PDF format. Note that they are available as soon as your order is shipped.
QUALITY CLAIM button: When an order is eligible, it appears as such here.
CANCEL button: Cancel your current order before it is sent to preparation.

2. QUALITY CLAIM

In this area you can:

Create a new claim
Follow the evolution of your ongoing claims
View your history

Only the claims submitted through this tool will be taken into account.

An order is eligible within the following time periods from the day of shipment:

Last 16 days for France
Last 19 days for other countries

You can make 3 types of claims via our system:

Missing products
Product mistakes
Faulty products

3. PRO ACCOUNT

The 4 sections of this tab allow you to manage your contact details and password:

YOUR ACCOUNT INFORMATION: Correct/edit the name of your company and the name and phone number of the contact person in your company.
YOUR EMAIL / USER ID: Correct/edit your email/login ID. You will be asked for your password to confirm the change.
YOUR ADDRESS: Correct/edit your company's billing address. Correct/edit your VAT number.
YOUR PASSWORD : You can change your password by entering your current password and then twice your new password.

4. SHIPPING ADRESSES

By default your billing address is also the delivery address. This tab allows you to change, delete or add a new delivery address while keeping the billing address of your pro account.

5. PRIVACY

The protection of your personal data is very important to us. Here we give you the tools to manage your personal data:

RIGHT TO OBJECT: Give or withdraw your consent to the use of your email address for marketing purposes by SecondFlor.
RIGHT TO DATA PORTABILITY: Export your business account data such as orders, personal data, billing and delivery addresses.
RIGHT TO BE FORGOTTEN: Request the deletion of your SecondFlor account and all the data it contains.

How to log in to your account

To know your username and password to log in.

How to log in to your account

When you created your account you specified an email address that acts as a login ID.

The registration confirmation email reminds you of your username and password.

If you do not find this information, however, you can use the « Forgot your password? » function:

By hovering over « LOG IN »: In the connection box that appears:

By selecting « LOG IN »: On the login page to which you are redirected.

Enter your email address in the box provided before selecting « RETRIEVE PASSWORD ».

You will receive an email to reset your password in order to log in again.

Please note that you are responsible for the use and the security storage of your credentials. In case of misappropriation or unauthorised use of your credentials, please inform SecondFlor immediately via the contact form.

General information on types ...

How to use the quality claim tool

General information on types of claims

You can make 3 types of claims via our system:

Missing products
Product mistakes
Faulty products

These 3 themes can be used for a same order. Each theme can only be used once per order; please make sure that you transmit all the elements.

Please note that the customer is responsible for the storage, handling and use of the products once the delivery is made. To learn more about our usage recommendations, click here.

However, each request can be added to as long as the file is not closed.

A complete file makes it easier for us to process your request and to respond quickly.
No returns or exchanges of products are accepted.

To find out more about MISSING PRODUCTS: Missing products

To find out more about PRODUCT MISTAKES: Product mistakes

To find out more about FAULTY PRODUCTS: Faulty products

To find out more about DAMAGED PACKAGE: Damaged package

To find out more about DELIVERY TIMES NOT MET: Delivery times not met

How do I place an order?

How to validate your cart on SecondFlor step by step.

How do I place an order?

You place your orders directly through our online platform. Here are all the steps involved when placing your order:

ADD PRODUCTS to your cart
You fill your cart with the products from our catalog that are available in our warehouse:
1. Choose the quantity and add them to your order by clicking on the trolley from the catalog or on “Add to order” from a product sheet.
2. Find your items on the ORDER VALIDATION page by clicking on MY ORDER in the top bar of the site.

VALIDATION of the order
You validate and pay your order online from the ORDER VALIDATION page:

YOUR ORDER
Here you will find the products you have added to your shopping cart. You have the possibility to change the quantity or to delete products. For the use of voucher code, add yours here.

SHIPPING ADDRESS
Choose the delivery address you wish to use. You can add a new address or change an existing one. To manage your delivery addresses, go to your account > SHIPPING ADDRESSES.

DELIVERY METHODS
Two delivery methods are available:
1. Delivery by Chronopost 1 working day in France, 2-5 working days in Europe (for orders placed before 1pm, excluding weekends and public holidays).
2. Collection from the warehouse by you or your carrier.
For information on the delivery of your order, please refer to the page ASSISTANCE > INFOS > DELIVERY

PAYMENT METHOD
Check the box to agree to the terms and conditions to see the payment methods.
There are two payment methods available:
1. Pay by debit card and your order is immediately confirmed.
2. Pay by bank transfer and your order will be confirmed upon receipt of your transfer.

It is the reception of the payment that initiates the preparation and the shipment of your order.

ORDER VALIDATION
Once your payment method has been confirmed, a confirmation e-mail is sent with the order number and order details.
The invoice is automatically sent to you by email and can be downloaded in your online account.

Cancel or change an order

I wish to cancel or edit my current order.

Cancel or change an order

The payment of your order is considered as a firm and final validation. Between professionals, both parties are considered experts. In this case, the law does not impose any withdrawal period.

You can only cancel or change your order before it is processed. After this delay, no further action can be taken on your order. Please note that this timeframe is very short as most orders are processed within the hour.

I want to cancel my order:

To cancel your order, go to the ORDERS tab of your pro account and click on the CANCEL button.

If the CANCEL button is shaded, your order has already entered the preparation process and can no longer be cancelled.

I want to change my order:

You wish to delete a reference or reduce the quantity. We invite you to cancel your order before the start of the preparation process and to place it again.

You wish to add a reference or increase the quantity. We invite you to contact us before the start of the preparation process of your order.

THE PRESERVED FLOWERS AND PLANTS SPECIALIST

UNIQUE creation

OPTIMISE your working time

YOU KNOW YOUR PRODUCT in advance

STABLE prices

NEW markets