Filter MESSAGE CARDS

A desire to propose complementary products to your compositions? Discover our message cards for sale with your bouquets of flowers or stabilized plants. A short note for each occasion to propose to your customers.

With our message cards, offer your customers a unique choice!

Cards for all occasions

A statement or a funny note? Our message cards will meet all occasions that may arise. On your counter or in a dedicated display, let your customers choose and customize your creations.

Original design and messages

The SecondFlor team has used its graphic and marketing skills to offer you unique cards designed exclusively to satisfy the most demanding customers. From the most fun to the most tender, they will seduce and capture the attention.

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MESSAGE CARDS

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THE LARGEST CHOICE of stabilized plants in Europe

THE BEST RATES Without intermediaries

SALES SERVICE 100% Pro and available

ULTRA-SHORT LEAD TIMES Express order and delivery

Available stocks

Find out the quantities of products in stock.

Available stocks

To see the available stock of one or more products, you must be logged into your account.

In a list of products, you can have a first overview of the available quantities with the help of a coloured line at the bottom of each product sheet. GREEN > 10 | ORANGE < 10 | RED = 0
In a list of products, you can choose to display only the products in stock by clicking on the « In stock » filter on the left side of the screen.

In a list of products, move the cursor over a product sheet so that the stock is displayed.

In a product sheet, find the stock in the « Availability » section.

For more help, our Tips video page to see availability & stock.

To be informed of restocking

Be notified when a product is back in stock.

To be informed of restocking

The product you want is in our catalogue but is no longer in stock: it is waiting for renewal.

To know the expected date of the return on sale:

In a list of products, move the cursor over a product sheet whose item is out of stock for the estimate of the return-on-stock period, if there is any, to be displayed.

In a product sheet, find the estimated return-to-stock period in the green information box.

To be informed in real time of his return on sale:

Click on the button provided in the product sheet. You will then receive an email as soon as the product is back in stock. Some products have limited stocks. All units may be sold between the time you receive the e-mail and your visit on the product sheet.

You can unsubscribe at any time by clicking on the « Unnotify me » button. You will then not be informed of the restocking of this product.

Abonnez-vous à notre page Facebook. Nous publions systématiquement les réassorts en cours.

Product life span

How long can our plants be preserved?

Product life span

The notion of life span is abstract because our plants are no longer alive. We prefer to talk about the « quality of life » of preserved flowers and plants.

Some plants lose their colour slightly, others darken, some curl up... Impossible to give a precise duration: the plant does not change radically from one day to the next. The proper conservation of preserved plants depends essentially on their conditions of use.

It can be said that, under optimal conditions of use, preserved plants and flowers remain beautiful for many years.

To know everything about the conditions of use of the products, visit our FAQ section: Terms and conditions of use

Find out more with our introduction page on
Stabilized plants: Guidelines

Go further with our article Secondnatur.com
« The life span after death »

Terms and conditions of use

How to use our products efficiently

Terms and conditions of use

All our products are different. They have distinct characteristics and each has its own specificities.

In each product sheet we give you as much information as possible about the optimal way to use our products. Find out the conditions of use of each product in their product sheet:

In the product description tab, for general use.

In the conditions of use tab, for more detailed and specific ways to use the product.

Go further with our article Secondnatur.com
« Stabilized plants maintenance »

France

Everything you need to know about delivery in France.

France

In mainland France, for any order:

higher than 100€ excluding VAT, delivery is free.
less than €100 excluding VAT, a flat rate of €8.90 will be applied.

Monaco is considered as a French department and therefore enjoys the same pricing advantages.

For any order placed before 1pm, delivery will generally be made the next day between 8am and 1pm (excluding weekends and public holidays). Please note that delivery times are given for information only and are not binding.

We draw our customers' attention to certain particularities that can lead to longer delays: difficult to access areas, isolated areas, weather events, periods of high traffic...

No complaints can be accepted regarding delivery times.

We do not deliver DOMs and TOMs, however you can find more information and delivery alternatives in our FAQ section : Delivery to DOM / TOM

E.U. country

All you need to know about delivery in the E.U.

E.U. country

In these countries, for any order:

above 350€ excluding VAT, delivery is free.
less than 350€ excluding VAT, a flat rate of 35€ will be applied.

It takes on average 2 to 5 days for delivery in Europe. Please note that delivery times are given for information only and are not binding.

We draw our customers' attention to certain particularities that can lead to longer delays: difficult to access areas, isolated areas, weather events, periods of high traffic...

No complaints can be accepted regarding delivery times.

Countries outside the E.U.

All you need to know about delivery outside the E.U.

Countries outside the E.U.

We do not deliver outside the EU.

However, you have the option of having your goods delivered to a freight forwarder of your choice. The delivery conditions of your forwarder's country will then be applied.

You can also collect the goods directly from our warehouse:

As soon as your order is ready, our customer service will inform you of the dimensions and weight of your order.
This information will be requested by your carrier in order to collect it from our premises.
Be careful to determine in advance the specific needs such as: pallet height, possible fumigation, phytosanitary certificate or certificate of origin...

Delivery tracking

Know where your order is and when you will receive it.

Delivery tracking

You have just placed and confirmed your order. Once prepared in our warehouses, it is given to our shipping company.

When the order is delivered to the shipping company, we send you a confirmation email with its tracking number. You can then track the shipment on www.chronopost.fr by entering this number.

Our shipping company will also send you an email. You will then have the opportunity to change the date and place of delivery of your order.

In case of multi-packages, you will receive several emails. If you wish to reschedule their delivery, it will then be necessary to do so for each of the packages. Sometimes not all packages are delivered at the same time. Please check the number of tracking numbers that were sent to you by email when your order was shipped.

Reception of the products

Instructions for the proper handling of your order.

Reception of the products

Our shipping company makes its delivery to the address provided when the order is placed or the one determined with him following the sending of the pick-up email.

When you receive your packages, here are the instructions to follow:

In all cases, delivery stops at the building door. The driver is not engaged on an indoor or upstairs delivery. It is your responsibility to be able to receive this type of delivery.
In the event of an anomaly (torn film, damaged boxes), you must specify reservations explaining the anomaly on the carrier's form in order to be able to make a claim to us.
In any case, do not hesitate to unpack your packages in front of the carrier. Only deliveries with reservations noted on the carrier's form will be processed by after-sales service.

For more information about after-sales service, visit our FAQ section: After-sales service

Removal from the warehouse

You can pick up your order straight from the warehouse.

Removal from the warehouse

You can choose to pick up your order at the SecondFlor warehouse by your own means.

Pick-up address SecondFlor warehouse:
SECONDFLOR
PRAE VIA DOMITIA - 175 AVENUE DE LA CAPELADO
34160 CASTRIES - FRANCE

Opening hours for pick-up:
Monday to Thursday from 09:00 am to 12:30 pm and from 1:30 pm to 5:30 pm.
Friday from 09:00 am to 12:30 pm and from 01:30 pm to 04:30 pm.

The pickup option is free of charge, leaving only the fees of the carrier of your choice or your travel expenses at your charge.

When placing an order, in the « Delivery methods » box, check the option « Pickup by the client ».

After confirmation of your order, you will then be informed by email as soon as your order is ready and thus proceed to the collection of your goods.

When picking up your order at our warehouse, you must check the goods. In the event of an anomaly (non-conforming products, missing products...), you must report your reservations to the logistics manager on site. The situation will then be resolved.

Please note that pick-up from the warehouse does not allow you to make your own selection from the inventory.

For security reasons, the warehouse cannot be opened to the public.

Delivery to another country

Choose a delivery address in another country

Delivery to another country

It is possible to have the goods delivered to another country as long as it is part of the EU.

Please note that the pricing and contractual conditions apply depending on the country chosen for delivery.

The payment of VAT does not change because it is related to the country of invoicing, regardless of the country of delivery.

To do this, you must indicate this new address when you place your order.

It is possible to add or change an address when placing an order or via the heading MY ACCOUNT > SHIPPING ADDRESSES.

For more information about the management of your delivery addresses, visit our FAQ section: Change the delivery address of my order

Change the delivery address ...

Create, change or delete a delivery address

Change the delivery address of my order

When creating the account, the default delivery address is the same as the billing address.

It is possible to add, change or delete a delivery address:

When placing the order, in the « Shipping address » banner.

To add an address, click on « Add a new address ». Fill in the form that appears with your postal address before confirming. Back in your shopping cart, you can then select it from the drop-down menu.
To change an address, click on « Update ». Make the necessary corrections before confirming. Back in your basket, your delivery address will appear changed.

In the section MY ACCOUNT > SHIPPING ADDRESSES.

To add an address, click on « Add a new address ». Fill in the form that appears with your postal address before confirming.

To change an address, click on « Update » below the address you want to change. Make the necessary corrections before confirming.
To delete an address, click on « Delete » below the address you want to delete. A confirmation message opens, all you have to do is confirm your choice.

Payment by credit card

Can I pay for my order by credit card?

Payment by credit card

Payment by credit card is accepted and even recommended.

This is the most secure and fastest way to make your order. Its validation only takes a few minutes and allows us to ship your goods as quickly as possible.

We only accept the following cards:

Payment by credit card on the Secondflor.com website is 100% secure by using the 3D Secure system.

Some cards are delayed debit: this allows you to naturally get a payment delay on the SecondFlor.com website.

To choose a card payment for your order:

When the order is submitted, in the « Payment Method » banner. Check the box confirming that you have read and accepted the terms of use.
The payment options appear. In the first box « Payment by credit card », click on the symbol of your card to be redirected to our secure payment site.
As part of the 3D Secure protection system, you are then redirected to your bank's authentication page before final validation of your payment. In most cases, a code is sent to you by SMS on your mobile. If you have any concerns, do not hesitate to contact your bank.
Once your 3D Secure authentication is successful, your payment is confirmed as well as your order.

Payment by bank transfer

Can I pay for my order by bank transfer?

Payment by bank transfer

We accept payment by bank transfer.

The details of our bank account will be provided to you when you place your order.

The order is definitively confirmed and the announced delivery time applies upon receipt of the total amount on our bank account. As a result, this payment method may delay the reception of your order.

To choose a payment by transfer of your order:

When the order is placed, in the « Payment Method » banner. Check the box indicating that you have read and accepted the terms of use.
The payment options appear. In the second box « Pay by bank wire », click on the text to be redirected to the confirmation page of your order.
On the confirmation page of your order, click on « I confirm my order » to complete your purchase and access our bank details.
If you wish to go back and change your payment method, on the confirmation page of your order, click on « Other payment methods ».
As soon as we receive your payment on our bank account, you will then receive an email indicating that your order is definitively completed. It will then be sent as soon as possible.

Invoices

Sending and collecting your invoices.

Invoices

As soon as your order is shipped, your invoice is sent to the email specified in your account.

When you are connected, you can view and download all your invoices at any time:

In the heading MY ACCOUNT > INVOICES, you will find the invoices for all your orders.

You can download them in PDF format by selecting « DOWNLOAD PDF INVOICE ».

In the « DASHBOARD » on your home page when you are logged in. In the « INVOICES » tab you will find an overview of your latest invoices.

You can download them in PDF format by selecting « Download PDF invoice ».

To access all your invoices, select « See all invoices », you will be redirected to MY ACCOUNT > INVOICES, where you will find the invoices for all your orders.

France

Free of charge for: Metropolitan France, Corsica and Fr...

France

In metropolitan France, for any order:

over 100€ excluding VAT, delivery and preparation are free.
less than 100€ excluding VAT, a flat rate of 8.90€ will be applied.

Monaco is treated as a French department and therefore enjoys the same price advantages.

In Corsica, for any order:

above €100 excluding VAT, a flat rate of €19.60 will be applied.
less than €100 excluding VAT, a flat rate of €28.50 will be applied.

We do not deliver DOMs and TOMs, however you can find more information and delivery alternatives in our FAQ section: DOM / TOM shipping

Countries outside the E.U.

Carriage free for countries outside the European Union.

Countries outside the E.U.

We do not deliver outside the EU.

However, you have the option of having your goods delivered to a freight forwarder of your choice. The delivery conditions of your forwarder's country will then be applied.

You can also collect the goods directly from our warehouse:

As soon as your order is ready, our customer service will inform you of the dimensions and weight of your order.
This information will be requested by your carrier in order to collect it from our premises.
Be careful to determine in advance the specific needs such as: pallet height, possible fumigation, phytosanitary certificate or certificate of origin...

See the prices

To see our prices and quantity discounts:

See the prices

After creating your professional account, you will have direct access to the prices of each of our products.

All our products have several pricing levels based on the quantities requested. When the article allows it, the unit price is also displayed for information purposes (example: the price per flower in a box of 6).

In a products list, the lowest price after maximum quantity discount is displayed at the bottom of each sheet:

In a products list, move your cursor over a product sheet to display the details of the discounted prices:

In a product sheet, find the prices in the green box. The applicable price may change depending on the quantity ordered:

For more information about our discounted prices, visit our FAQ section: Quantity discount

To help you with your registration, visit our FAQ section: How to create an account

Quantity Discounts

Our prices based on the quantities ordered.

Quantity Discounts

Each product has several pricing levels depending on the quantities requested:

From the first unit, you get a professional rate.
From 5 units = -10% discount.
From 30 units = -20% discount.

To see the discount prices of one or more products, you must be logged into your account.

In a list of products, move the cursor over a product sheet to display the details of the lowest price applied:

In a product sheet, find the prices that can be applied according to the quantity chosen in the price area:

In a product sheet, in the « Quantity » section, enter the desired quantity directly or use the signs « + » or « - » :

You will find the total amount of the products as well as the amount saved in the grey box just above:

Please note that these discounts can be added to all our additional services: free and fast delivery, instant availability of the products...

This also allows wholesalers to represent several references in the line or to ease restocking.

For more help, our page Tips video to see the discounted prices.

Do you have a large-scale project? We can consider an additional discount in case of a large order. For more informations, visit our FAQ section: Volume order.

A professional from outside ...

I am outside Europe and interested in a professional ca...

A professional from outside the E.U.

Our platform is dedicated to professionals without restriction of sector of activity.

We do not deliver to countries outside the EU.

However, we can work on quotation according to the following conditions:

Minimum order value of 2500€.
Detailed request sent by email.
With the exact references and quantities of the products.
Payment by card or bank transfer.
Pick-up and customs formalities at the customer's expense.

We will then proceed to the recording of your order according to availability.

Full payment is required upon confirmation of the order. The preparation of the order is triggered by the reception of the payment.

Your order will be made available in our warehouse in France: You manage the pick-up and transport with your own forwarding agent.

For more information about delivery outside the E.U., visit our FAQ section: Countries outside the E.U.

We advise you to read all of our Terms of Sale and Delivery.

To help you during your registration, visit our FAQ section: How to create an account

Damaged package

Your package was damaged during delivery.

Damaged package

Upon reception of your package, the delivery agent must wait for your verification. You must check its condition before signing the receipt.

Here are the instructions to follow:

In all cases, delivery stops at the building door. The driver is not engaged on an indoor or upstairs delivery. It is your responsibility to be able to receive this type of delivery.
In the event of an anomaly (torn film, damaged boxes), you must refuse the package or specify reservations explaining the anomaly on the carrier's form in order to be able to make a claim to us.
In any case, do not hesitate to unpack your packages in front of the carrier. Only deliveries with reservations noted on the carrier's form will be processed by after-sales service.

If no reservations have been reported, no request for after-sales service will be accepted.

Defective or damaged product

Your product has a defect or damage.

Defective or damaged product

You observe an anomaly on one or more products.

Within 11 days from the date of reception of your order, send us an email to qualite@secondflor.com with:

The order number.
Pictures of the products (of good quality, with the subject of the complaint clearly visible).
Details of your complaint.

Our customer service will answer you as soon as possible.

If the anomaly is verified, we will give you a choice between:

A voucher for the amount of the faulty products.
A refund of the amount of the faulty products (within 15 days maximum).

For more informations, visit our FAQ section: Discount vouchers.

Missing product

Your product is not in your package.

Missing product

Upon reception of your package, your product is missing. Please note that our picking system is fully computerized, integrating several levels of barcode control.

1. Check your number of packages

It is common for your order to be shipped in several independent packages. Each package has its own tracking number. You will receive one email per tracking number.

Sometimes not all packages are delivered at the same time. Please check the number of tracking numbers that were sent to you by email when your order was shipped.

Missing products may be in another package being delivered.

2. Check your invoice

A mistake or omission is easy to make. We kindly ask you to check the quantity of products ordered on your invoice.

3. Send your complaint

If, however, after reception of all packages, you notice a missing product, send to qualite@secondflor.com :

Your complaint.
Your order number.
The list of missing products.

Our customer service will be in touch as soon as possible.

4. We process your complaint

If the anomaly is confirmed, we will offer you the choice between:

A voucher for the amount of missing products.
A refund of the amount of missing products (within 15 days maximum).

For more informations, visit our FAQ section: Discount vouchers.

Incorrect order

The product received does not match the one ordered:

Incorrect order

You didn't receive the right product, the right colour, the right packaging?

Our entire order picking system is computerized. Each product is scanned and deducted from our stocks. However, our teams are not infallible and an error may occur during the preparation of your orders.

If you notice an anomaly, send it to qualite@secondflor.com:

Your reclamation.
Your order number.
The description of the error.
Photos of the products (of good quality, with the subject of the complaint clearly visible).

In case of color or size error, please highlight the barcodes concerned.

Our customer service will be in touch as soon as possible.

If the anomaly is verified, we will give you a choice between:

A voucher for the amount of defective products.
A refund of the amount of the defective products (within 15 days maximum).

For more informations, visit our FAQ section: Discount vouchers.

How to create an account

The steps to create your SecondFlor account.

How to create an account

To create your SecondFlor account select the CREATE ACCOUNT section in the top bar of our site:

Fill in the information necessary to create your pro account. All fields are mandatory:

YOUR PRO ACCOUNT

Company name: If your company is in the process of being created, please indicate « IN FORMATION ».
Field of activity: If your field of activity is not in the list, please select « Other pros » :

Surname / First Name / Phone number: Of the contact person in your company.

YOUR USER ID

E-mail / Password : The email and password you want to use to log into your SecondFlor account. Your email is used as a login ID. This is also the email we will use to communicate with you.

YOUR PRO ADDRESS

EU Country: The country to which your orders will be sent. Once selected, a green box appears inviting you to enter your VAT number.

If you do not have a valid VAT number, you can check « I don't have an EU VAT number » and proceed with your registration. You will be able to update your VAT number whenever you wish in your dashboard under MY ACCOUNT > PRO ACCOUNT > YOUR PRO ADDRESS after registration. Note, without a valid number all prices will include French VAT.

Non-EU countries: Please note that we do not ship outside the EU. You can still have access to all our rates and availability thanks to a professional VISITOR account. To do this, you will need to select at the beginning of the list of countries the mention « Your country is not in the list ». You will then be able to choose your country from the list of Visitor accounts:

(To place an order with a Visitor account you must contact us directly. For more informations, visit our FAQ section: A professional from outside the E.U.)

Address / Address (2) / Postal Code / City: This address is the address of your business account, or billing address. You can only have one billing address that you can change in your account under PRO ACCOUNT :

(When you create your account, this address is also your default delivery address. You can have several delivery addresses. They can be changed in your account under the section SHIPPING ADDRESSES.)

SALES & NEW PRODUCTS

Checking the box will allow us to stay in touch and let you know about our promotions, new products and the SecondFlor news.

You can then manage your preferences in the PRIVACY section of your pro account.

(For more informations, visit our FAQ section : Newsletter subscription)

FINALIZE YOUR REGISTRATION

Click on the « REGISTER » button. You will receive an email confirming the creation of your account. You have immediate access to our entire website:

For more informations about the creation of an account, visit our FAQ section: Why create an account

To go further, visit our page
Create an account

Manage my account

Download your invoices, manage your orders, your addres...

Manage my account

Once you have logged into your SecondFlor account, you can access the management of your pro account by clicking on YOUR NAME in the top bar of our site.

You will be able to track your orders, download your invoices or manage your delivery addresses: you have access to all the tools you need to make your work easier.

Your account management interface includes 5 tabs:

1. ORDERS

In this tab you can view all your orders. Two functions are available for each order:

DETAIL button: View detailed order information.
RE-ORDER button: Place the same order again. Some products may no longer be available. Be careful, this function removes any products already in your shopping cart.

2. INVOICES

In this tab you can view all your invoices. The chart displays the date, order reference and total price.

Retrieve your invoices by selecting the « DOWNLOAD PDF INVOICE » button.

For more information, visit our FAQ section: Invoices

3. PRO ACCOUNT

The 4 sections of this tab allow you to manage your contact details and password:

YOUR ACCOUNT INFORMATION: Correct/edit the name of your company and the name and phone number of the contact person in your company.
YOUR EMAIL / USER ID: Correct/edit your email/login ID. You will be asked for your password to confirm the change.
YOUR ADDRESS: Correct/edit your company's billing address.
YOUR PASSWORD : You can change your password by entering your current password and then twice your new password.

4. SHIPPING ADRESSES

By default your billing address is also the delivery address. This tab allows you to change, delete or add a new delivery address while keeping the billing address of your pro account.

5. PRIVACY

The protection of your personal data is very important to us. Here we give you the tools to manage your personal data:

RIGHT TO OBJECT: Give or withdraw your consent to the use of your email address for marketing purposes by SecondFlor.
RIGHT TO DATA PORTABILITY: Export your business account data such as orders, personal data, billing and delivery addresses.
RIGHT TO BE FORGOTTEN: Request the deletion of your SecondFlor account and all the data it contains.

For more informations, visit our page
Manage an account

Manual validation request

I register and request manual VAT validation.

Manual validation request

Your VAT number is not recognised by the European VIES system.

Each country is required to update this platform. Your VAT number may not be present in its database. You can then request, via our form, a manual validation of your VAT number.

This can take several days: Indeed, there is a certain amount of delay during which our team takes note of your request.

You can also contact the administrative services in your country to ensure that your VAT number is registered at European level.

Meanwhile, you are registered without a VAT number: this means that you will have to pay French VAT.

Newsletter subscription

Stay in touch and enjoy SecondFlor news.

Newsletter subscription

When you register, you have the opportunity to subscribe to our newsletter by checking the appropriate box: this will allow us to stay in touch and inform you about our promotions, new products and the SecondFlor news.

Afterwards, you can subscribe or unsubscribe from our marketing campaigns in your space at any time MY ACCOUNT > PRIVACY > RIGHT TO OBJECT :

By clicking on « My agreements » a confirmation page asks you to validate your choice, select « I give my consent » to subscribe to our newsletter:

Select « I revoke my consent » to unsubscribe from our newsletter:

How to log in to your accoun...

To know your username and password to log in.

How to log in to your account

When you created your account you specified an email address that acts as a login ID.

The registration confirmation email reminds you of your username and password.

If you do not find this information, however, you can use the « Forgot your password? » function:

By hovering over « LOG IN »: In the connection box that appears:

By selecting « LOG IN »: On the login page to which you are redirected.

Enter your email address in the box provided before selecting « RETRIEVE PASSWORD ».

You will receive an email to reset your password in order to log in again.

Access to your personal data

How to access and retrieve all your data.

Access to your personal data

You can request to download all your personal information at any time.

In your space MY ACCOUNT > PRIVACY > RIGHT TO DATA PORTABILITY :

By selecting « Export my data » a new page opens with several options to retrieve your different data. « Export my orders » allows you to download a summary file of all orders placed on our website.

« Export my personal data » allows you to download a file containing all your account information.

« Export my addresses » allows you to download a file with all the delivery or billing addresses entered in our database.

In an EU country

Your billing address is located in an EU country.

In an EU country

Our head office is located in France (Montpellier). French and European tax rules are therefore applied.

In the event where your...

VAT NUMBER IS VALID:

You are exempt from French VAT on products but also on any delivery costs. All invoices are issued excluding taxes.

VAT NUMBER IS INVALID OR NON-EXISTENT:

French VAT will be applied on the products as well as on any delivery costs. All invoices will then be issued inclusive of all taxes.

To regularize your VAT situation, go to MY ACCOUNT > PRO ACCOUNT > YOUR PRO ADDRESS.

For more informations, visit our FAQ section: Manage your EU VAT number.

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Cards for all occasions

Original design and messages

MESSAGE CARDS